If you are currently receiving Universal Credit, Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance or Income Support, you may be able to access great value broadband and phone packages, from BT, as part of the companies 'BT Home Essentials' programme.
New or existing BT customers can apply for the special rate packages, so long as you meet their criteria on one of the income support packages above.
You can grab broadband from £15 per month, or a call only phone service from £10 per month, for 12 months, (This is a 12-month contract, but with no early exit fees, so you’re not tied
in if your circumstances change).
There are three plans available, as below:
Home Essentials Plans are available for anyone on one or more of these state benefits:
Universal Credit (all claimants)
Pension Credit (Guarantee Credit)
Jobseeker’s Allowance You need to be receiving income-based Jobseeker’s Allowance to qualify for Home Essentials. People on contribution-based only JSA are not eligible. If you receive both income and contribution-based JSA, your income-based JSA must be higher.
Employment and Support Allowance You need to be receiving income-related Employment and Support Allowance to qualify for Home Essentials. People on contribution-based only ESA are not eligible. If you receive both income and contribution-based ESA, your income-based JSA must be higher.
The person in receipt of one of the above state benefits must be the BT Account Holder of the Home Essentials Plan. You can check to see if you are eligible via the BT Essentials website. You will need your National Insurance number, as that's used to check your eligibility for the scheme.
BT will contact you after 11 months to see if you wish to take a new 12-month contract; it won't auto-renew.
Information correct as of the 2nd June 2022